Responsible Gambling

At Grattiano we take responsible gambling seriously. Player safety and controlled play are central to how we operate, and we provide practical tools and clear guidance so you can manage your activity. If you ever feel your gambling is becoming a problem, we encourage you to use the available controls or contact our support team for help.

Player protection principles

We aim to protect vulnerable players and promote safe, informed play. We use identity checks and monitoring to help detect risky behaviour, and our team will step in when there are concerns. We balance customer privacy with the need to act quickly if someone appears to be experiencing harm.

Activity-control tools

Account limits

You can set deposit limits (daily, weekly or monthly) and stick to a budget that suits you. Limits can be set in your account area or by contacting support. Any requested increase usually includes a cooling-off period to give you time to reconsider.

Session and reality checks

Session timers, reality-check pop-ups and break reminders help you keep track of time spent. These can be turned on in your account settings and customised to your needs.

Temporary time-outs

Short time-outs allow you to pause play for 24 hours up to 30 days. During a time-out you cannot log in to wager, and all active promotions are suspended until the break ends.

Deposit and loss limits

Set deposit limits to control how much you add to your account. We support sensible defaults and let you reduce limits immediately. You can also set loss limits to cap how much you lose over a set period. Both tools are available in your account settings or via live chat.

Self-exclusion and account closure

If you need a longer break you can request self-exclusion. Self-exclusion options include medium-term blocks and permanent account closure. Requests are handled urgently and will stop you from accessing your account for the chosen period. For help with self-exclusion contact our support team via live chat or [email protected].

Signs of problematic behaviour

Warning signs include chasing losses, spending more than planned, hiding activity from friends or family, borrowing to play, or changes in mood linked to gambling. If you recognise these signs in yourself or someone close to you, please act early.

Practical tips for staying in control

Stick to a budget, use deposit and session limits, avoid gambling when stressed or under the influence, and take regular breaks. Consider setting loss limits and using reality checks to review your play. Share concerns with a friend or our support team if you need help.

Professional help and support organisations

If you need specialist support, organisations that can help include GamCare, GambleAware and Gamblers Anonymous. These services offer confidential advice, counselling and practical tools. If you would like us to help connect you with external support, contact our team and we will assist you.