Privacy & Data Protection
This Privacy Policy explains how we at Grattiano collect, use and protect your personal information when you visit our site, register an account or use our services. We respect your privacy and aim to be clear about what data we hold, why we hold it and how you can control it.
Types of data we collect
We collect several categories of information to provide and secure our services. This includes personal data you give us when you register or verify your account, technical information about your device and connection, and transactional records of your activity on the platform.
Personal data
Personal data covers name, date of birth, contact details, address and identity documents provided for verification. We also store account credentials and preferences you set in your profile.
Technical data
Technical data includes IP address, device type, browser information, operating system, language settings and other diagnostic data. We may also collect cookie identifiers and similar tracking data to improve site functionality.
Transactional and activity data
Transactional data covers deposits, withdrawals, payment method details, bet and play history, bonus activity and any correspondence with our support team. We also record account activity to help detect fraud, to comply with legal checks and to resolve disputes.
How we use your information
We use your data to provide and operate our services, to process payments, to verify identity and age, and to comply with regulatory and legal obligations. Data is also used to maintain account security, prevent fraud and abuse, and to investigate suspicious activity.
Where you have consented, we may use your contact details to send service updates and marketing communications. You can withdraw consent at any time. We do not sell your personal information to third parties.
How we protect your data
We implement technical and organisational measures to safeguard your information, including encryption of data in transit, access controls and regular security reviews. Access to personal data is limited to staff and third-party providers who need it to perform their duties. While we aim to keep data secure, no method of transmission or storage is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and measure site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings via your browser or through our cookie preferences tool.
Your rights
You have rights under data protection law, including the right to access the personal data we hold about you, to request correction, to request deletion in certain circumstances, and to object to or restrict processing. You may also request a copy of your data in a portable format.
Access, correction and deletion of data
To exercise your rights contact us at [email protected]. We will verify your identity before responding and aim to deal with requests promptly and in line with applicable law.
Information sharing and third parties
We share data with service providers who help operate our platform, such as payment processors, identity verification and fraud prevention providers, and hosting partners. We may disclose information to comply with legal obligations or to protect our rights. All third parties are required to keep your data secure and use it only for agreed purposes.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.